Land Rover Defender: Land rover roadside assistance program

LAND ROVER ROADSIDE ASSISTANCE PROGRAM

As part of Jaguar Land Rover (JLR)'s commitment to a pleasurable driving experience, the Land Rover Roadside Assistance Program is furnished at no additional cost to you for the term of your New Vehicle Limited Warranty.

The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty.

If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, modification or alteration to the vehicle, or if the vehicle's title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen) your Land Rover Roadside Assistance Program privileges and services detailed herein are also canceled and voided.

The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty.

The benefits detailed here are available 24 hours a day, 365 days a year, through our toll-free telephone number. For Roadside Assistance dial:

• USA: 1-800-637-6837
• Canada: 1-800-461-2325

ROADSIDE ASSISTANCE PROGRAM BENEFITS

The Land Rover Roadside Assistance

Program offers the following benefits:

24-hour emergency towing In the event of a warranty-related disablement involving your Land Rover vehicle that renders the vehicle inoperative, Land Rover Roadside Assistance will arrange to transport your vehicle to the nearest Land Rover retailer/ authorized repairer. This service will be provided throughout the U.S., Canada and Puerto Rico at no cost to you. Your vehicle must be accessible to our dispatched transport facility (as determined by our facility) to receive this service.

24-hour roadside assistance

Should you accidentally run out of fuel, require a battery jump, or need help in changing a flat tire, Land Rover Roadside Assistance will dispatch assistance to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination.

Trip interruption benefits

Trip interruption benefits are provided in the event of a warranty-related disablement that occurs more than 50 miles (80 kilometres) from your primary residence. Reasonable reimbursement for meals, lodging and alternate transportation expenses are included unless you have already reached your final destination.

Note: Reimbursement for meals and lodging is not extended if you have already reached your final destination.

Original receipts must be provided for your reimbursement to be processed.

Items such as entertainment, non-essential goods and services, rental vehicle dropoff fees, expenses and claims paid by your insurance company or other provider, and insurance deductibles are not eligible for reimbursement.

Land Rover retailer/authorized repairer locator service

Land Rover Roadside Assistance will provide owners with the location and phone number of the nearest Land Rover retailer/authorized repairer. When traveling, this will enable you to locate Land Rover authorized parts and service via a simple toll-free call from anywhere in the United States or Canada.

Using Land Rover Roadside Assistance

If your Land Rover vehicle becomes disabled while in operation, proceed as follows:

• To call the 24-hour toll-free Roadside Assistance Line dial:
  • USA: 1-800-637-6837
  • Canada: 1-800-461-2325
• Provide the Land Rover Roadside Assistance representative with the following information:
  • Your name.
  • The 17-digit Vehicle Identification Number (VIN). The VIN appears on your insurance card, and on the plate located at the bottom left of the vehicle windshield.
  • The current mileage/odometer reading of your Land Rover vehicle.
  • The vehicle location.
  • A telephone number where you can be reached.
  • A brief description of the problem.

The Land Rover Roadside Assistance representative will work with you to find the best solution to the problem. If it is safe to do so, it is recommended that you remain with the vehicle until assistance arrives.

Exceptions

The Land Rover Roadside Assistance program does NOT cover the following:

• Land Rover rental fleet vehicles
• Disablement caused by vandalism
• Disablements caused by accidents

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